▓▒░Manager, Construction Operations░▒▓ MultiFamily

February 2, 2018

▓▒░Manager, Construction Operations░▒▓ MultiFamily

Job ID: MCOM-tn
Date: 2-2-2018
Location:  Nashville, TN
Degree:  B.S./B.A. or relevant experience  Salary $100,000.00 to $130,000.00 /year

A Great Construction Operations Career with a company you can retire from.

Our rich tradition of meeting the construction needs of the East TN region is important to us, but even more special is the large number of relationships we have been able to make and maintain throughout the community.

Our clients seem to be drawn to the fact that we strive to understand their business and how they got to where they are. They recognize that we have the ability to find efficient solutions to challenging facility needs regardless of the industry or size of the project.

We are proud of the fact that our buildings have touched so many lives over the years, and we’re excited about contributing to and being a critical part of East Tennessee’s growth into the future

We have been in continuous operation in Knoxville as a general contractor and builder of custom homes and commercial structures since 1914. Today, we continue to be a Knoxville-based, privately held company. Our staff includes professional engineers, accountants and architects, proven superintendents and foreman, as well as skilled craftsmen.

Our company is built on repeat business with several relationships spanning more than 50 years. Our repeat client list includes Healthcare & Medical, Institutional & Educational and many Investment Properties among others.

Building on tradition and innovation while completing projects on schedule and within budget, our company continues to earn the trust of new clients while maintaining relationships which we have valued for decades, both in commercial and residential industry segments.

ROLE OVERVIEW Our Company is seeking a world-class Construction Operations Director to provide leadership for its East Tennessee focused construction company. This role will lead a team of Project Managers and serve as a key member of the company’s leadership team. Based in Knoxville,TN this critical position will own accountability for the active roster of ongoing works and for the future portfolio. Reporting to the President, the Construction Operations Director is responsible for planning, organizing and directing all division activities to achieve profitability targets and overall corporate objectives including: meeting safety standards; internal team building; maintaining excellent client and vendor relations; exceeding margin and revenue goals; early project deliveries; assisting the buildup of self-perform crews; and implementing best practices. Additional responsibilities include planning and directing all aspects of the construction operations to guarantee projects are constructed in accordance with team expectations including design, budget and scheduling.This is a proactive problem-solving role and will be tasked with ensuring that teams have all resources needed to effectively meet company objectives.

Key Goals in the First Year • Work with an existing group of talented professionals to thoroughly learn, build and lead a cohesive team in meeting company goals both in the residential and commercial market segments.

• Meet and exceed group revenue, group overhead and project margin goals.

• Fully versed in project management and company management operational systems.

• Build internal and external relationships with key vendors and clients in our market.

• As part of executive and strategic planning teams, assume a portion of corporate responsibilities.

Specific Role Duties and Responsibilities LEADERSHIP:

• Assume responsibility for all E.TN construction activities.

• Problem solve! Find creative ways to achieve the desired end results.

• Understand market conditions and position the division to take advantage of opportunities.

• Assist with risk evaluation, management and controls.

• Establish relationships to foster a loyal and successful vendor base.

• Ensure that all established processes and systems related to personnel are being adhered to as formulated.

• Initiate the development and implementation of new construction-related processes to enhance and improve construction operations.

• Clearly establish performance expectations with direct reports and create a professional development plan for each direct report that has clearly articulated performance goals and measurements.

• Continuously search for the best methods and products.

• Oversee continuous improvement initiatives.

• Actively participate in strategic planning.


• Support project managers with atypical situations (claims management, dispute resolution, warranties, etc.).

• Foster the sharing of lessons learned among all team members.

• Monitor and review all projects and regularly report on portfolio performance.

• Monitor variance information and strategize with department managers to identify and correct recurring or preventable problems.

• Provide ongoing direction, support and management to the operations team.

• Support projects during construction.

• Liaise with clients to assure project objectives are being met.

• Own accountability for field operations and effectiveness of all systems.


• Work with the QC manager to ensure meeting objectives.

• Monitor vendor performance in both schedule and quality, and report these results to the purchasing department.

• Review and update scopes of work in vendor contracts.

• Ensure projects are built on budget, on time and in accordance with the quality standards established by the company.

• Assist in the value engineering process if requested.


• Work with the safety manager to ensure safety objectives are met.

• Ensure all job-site activities comply with the company’s established safety policies and procedures as well as with OSHA requirements.

• Review exceptions to identify strategies for correcting recurring or preventable problems.


• Actively engage in ongoing and new client-relations activities.

• Develop and foster effective community relationships and serve as a strong ambassador for East TN market.

Key Qualifications:

• Proven track record of successfully managing a complex portfolio of construction projects of $100M+ annual revenue.

• Strong insight into and experience with the E.TN construction market, including logistics, resources and weather conditions.

• Proven ability to lead multiple divisions of teams in different industry segments.

• Experience switching back and forth between hard (competitive) bid work and negotiated work, sometimes for the same client.

• Track record of managing multiple project teams ranging from hundreds of thousands in value to multi-year $40M+ projects.

• Experience leading a team of at least 3 direct project management reports and their related teams. • Experience with a wide range of construction projects including vertical as well as infrastructure.

• Expertise in prioritizing between competing issues, project needs, business needs, organizational issues and client relations while making judgements using sound insight and wisdom.

• Strong record of successful win-win negotiations with clients, contractors and vendors.

• Expert knowledge of all aspects of construction activities including proposals, negotiating, bidding, estimating, contracting, scheduling, job-costing, construction management, bonds, insurance and government requirements.

• Strong computer skills and various programs with Project Manager and Scheduling tools.

• Able to effectively coach, mentor, develop and motivate others.

Key Attributes

• Currently involved in a similar role and responsibilities

• Proactive problem-solver

• Team oriented with “Coaching” Approach

• Honest

• Direct

• Clear communicator with the ability to admit mistakes

• Servant leader who puts the team first

• Ability to get to the root of issues

• Ability to recommend and implement new practices while respecting existing structures

• Take charge with proactive leadership and fair resolution on any project issues beyond the manager’s capacity

• Intuitive

• Effective delegator

• Humble

• Good sense of humor


• Bachelor’s degree in engineering, construction management or related field

• 10+ years of leadership experience in commercial & residential construction

• Highly analytical in terms of quantitative (math) and qualitative (trade quality assessment) skills

• Attention to detail and experience managing staff

Location : Knoxville, TN. Relocation assistance provided.

Compensation : Competitive compensation package will include a base and performance-driven bonus.

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